Emails to our customers being blocked by Symantec Email Security.Cloud
I need a solution Heya guys -- It looks like e-mails to several of our customers are bouncing as being blocked by Symantec Email Security.Cloud. These are normally e-mails to current customers, and...
View ArticleClick Time URL Protection
I need a solution Hi Team,Can Clicktime URL protection work on qurentine email contaiing the links. ??If one of email got qurentine containg the URL & i released that mail using end user...
View ArticleIP blocked / Low reputation
I need a solution Good morning,during this summer we have changed the IP address of our mail server (mail.ancot.it / IP: 51.38.245.71).The server manages the mail of the A.N.CO.T. (National...
View Articleconnect to cluster3vka.eu.messagelabs.com[85.158.142.192]:25: Connection refused
I need a solution Hi there,Our emailserver IP is 157.245.211.20 (mail.terraalta.nz)We just migrated our emailserver to a new server on Digitalocean and noticed in the logs that we now get connect to...
View ArticleHEC support for Symantec services
I need a solution Hi,We are using the following Symantec service Symantec Email Security Cloud, Symantec Web Security Services, Symantec Cloud Assess Service Broker. We are using corresponding Splunk...
View ArticleIP Blacklisted
I do not need a solution (just sharing information) Hello, Even our ip 81.196.80.34 is not blacklisted here https://ipremoval.sms.symantec.com/ipr/lookup, we still get this error when our clients...
View ArticleIP Blocked - Low reputation
I do not need a solution (just sharing information) Hello,Our company mail server, mail.altilink.com (149.202.244.16), and also used to send emails for our other company Airmont, is being flagged to...
View ArticleDomain in blacklist messagelabs system
I do not need a solution (just sharing information) Hi,my domain cloudbizz.com is block in your system messagelabs.My ip reputation ip is good and I am not on a blacklist.Can you remove ?ThanksThierry...
View Articleemails being blocked multiple companies 553 Message filtered.
I need a solution Hi All, Help please , in the last few days we have had about 10 different reports of emails being blocked when send from our domain to certain customers. They are simple emails with...
View ArticleManagement console Email security.cloud
I do not need a solution (just sharing information) We have a customer that former had Email Protect cloud, and now have to transfer/upgrade to Email Safeguard cloud.As far as I have understood the...
View ArticleMessageLabs blocking email
I do not need a solution (just sharing information) Hello,Two(2) of my clients who happen to use messagelabs.com, complained they dont recieve my emails. my doman is rakescompany.com. Kindly...
View ArticleSymantec Cloud.security (MessageLab) blocking email
I need a solution Hello,I'm trying to resolve an issue where emails to a recipient at Jpmorgan.com keeps getting returned to us with the following:The following organization rejected your message:...
View ArticleIP Range Blacklisted
I need a solution Hello,We are a hosting provider. Recently we notice that our IP range 111.90.xxx.xxx was blacklisted by Symantec whereby all of the IP's earns a negative reputation.How do we...
View ArticleIssue Delisting IP
I do not need a solution (just sharing information) Hello, I am the administrator of the mail server that keeps having issues sending emails to some domains due to having a low reputation by Simatec,...
View Article421 Service Temporarily Unavailable
I do not need a solution (just sharing information) Good dayMy client always send message from programacion.pampilla @ cargotransportperu.com to repsolpampilla @ repsol.com.Today when...
View ArticleIP Blocked from Connecting
I need a solution Hi Symantec,I am the administrator of a hosting company and one of our main mail server IP seems to be blocked by Symantec, and thus our users have been unable to send emails to many...
View Articleexporting top senders report
I do not need a solution (just sharing information) there is any wat that I can export to a pdf / report all the Top Senders\Recipent and top blocked senders ?via Symantec Email Security.Cloud...
View ArticleRemote Server returned '< #5.0.0 smtp; 550-Please turn on SMTP Authentication...
I need a solution We are not receiving email from a company that uses Message Labs and we use Proofpoint. We do not see the email hitting Proofpoint at all. Proofpoint does NOT require SMTP...
View ArticleIssues sending email to messagelabs
I need a solution Hi there. I am an IT admin at out company and for the last 2 days, we have had issues sending email to recipients who are using message labs. Here is a sample NDR: ----- Transcript...
View ArticleConnection Timeout Error
I need a solution Hi TeamWhile sending mails I am recieving the below error message. connect to cluster1.eu.messagelabs.com[46.226.52.202]:25: Connection timed outIP Address of my Server :...
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