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Could not connect to cluster5.eu.messagelabs.com on port 25

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I need a solution

Hello,

we have a customer that could not send emails to a customer that has an account on a Symantec Server.

Data from sender:

MX: gatekeeper.schirmers-kommunikation.de
IP: 46.245.223.251

Error log:

------ First attempt from cschirmers@schirmers-agentur.de to L.Grefer@textilhemmers.de ------
RESOLVE MX textilhemmers.de
(1) Connecting to server 85.158.136.83 on port 25
(00000948) Connect to 85.158.136.83 Timed Out
(1) Could not connect to cluster5.eu.messagelabs.com on port 25
(1) Connecting to server 85.158.139.103 on port 25
(00000948) Connect to 85.158.139.103 Timed Out
(1) Could not connect to cluster5a.eu.messagelabs.com on port 25
(1) Connecting to server 85.158.138.179 on port 25
(00000948) Connect to 85.158.138.179 Timed Out
(1) Could not connect to cluster5.eu.messagelabs.com on port 25
(1) Connecting to server 193.109.254.3 on port 25
(00000948) Connect to 193.109.254.3 Timed Out
(1) Could not connect to cluster5.eu.messagelabs.com on port 25
(1) Connecting to server 195.245.230.51 on port 25
(00000948) Connect to 195.245.230.51 Timed Out
(1) Could not connect to cluster5.eu.messagelabs.com on port 25
(1) Connecting to server 85.158.139.163 on port 25
(00000948) Connect to 85.158.139.163 Timed Out
(1) Could not connect to cluster5.eu.messagelabs.com on port 25
(1) Connecting to server 193.109.255.99 on port 25
(00000948) Connect to 193.109.255.99 Timed Out
(1) Could not connect to cluster5.eu.messagelabs.com on port 25

best regards

Christian Wolf

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