Connection Refused
I need a solution Hallo zusammen,es scheint so als wäre die IP meines vServers bei Ihnen geblacklisted. Ich bekomme immer wieder diese Fehlermeldung:connect to...
View ArticleSPF record missing some IPs?
I need a solution We've added the messagelabs.com SPF record, but are still getting SPF fails on the following IPs registered to...
View ArticleReceiving Connection Timeout From MessageLabs.com
I need a solution We cannot send email to our bank! We keep getting the following error connect to cluster5.us.messagelabs.com[216.82.241.195]:25 connection timed out.I have check the symantec...
View Article501 Connection rejected by policy [7.7] 3808
I need a solution Hello, We are a hosting company, and our server isn't in any blacklist including on yours http://ipremoval.sms.symantec.com/lookup/.Although our mail is being rejected. SMTP error...
View ArticleInbound and outbound mail rejected by messagelabs (553)
I need a solution Several of our customers use messagelabs and are unable to send or receive email from our domain (localytics.com). They are receiving the generic 553 message. Our SPF and DKIM...
View ArticleMessages not arriving to users
I need a solution Hi,We have just provissioned two new servers and we have received complainst from numerous customers that were migrated to the servers that emails they are sending to clients that...
View ArticleWinsock Error 10060
I need a solution Hello, we have received complainst a customer that emails they are sending to clients that use MessageLabs are not arriving. The server IP: 151.11.50.143 This is the error Log Tue...
View ArticleConnection to cluster3.eu.messagelabs.com timed out
I need a solution Hello,one of our mailservers is currently unable to connect to cluster3.eu.messagelabs.com which prevents us from sending vital Information to our partners.Could you please review...
View Article"Snow shoe spamming" false positive
I need a solution We have an uncompromised mailserver with four IPs:- 212.129.48.30 - 212.129.48.31 - 212.129.48.32 - 212.129.48.33IP lookup on the Symantec page shows that this four IPs have a...
View Articleip blacklisted removal request
I need a solution Hi,we started 13th of may 2017 using a new subnet for our servers. Since then we are unable to send email to some destination because of your blacklist :host...
View ArticleSubnet blacklisted - Reason?
I need a solution Hello Symantec Support,It appears that one of our subnets has been blacklisted in your database and this is causing us problems. 46.21.145.0/24 is the subnet in question.One of our...
View ArticleIP Not Black Listed Yet Cannot Deliver Email to MessageLabs Managed Servers
I need a solution Hi,Again our server is blacklisted only this time you don't even have the courtesy to send undelivered messages, probably because they would say it was listed in a blacklist it isn't...
View ArticleSymantec IP Removal Lookup URL
I need a solution Hi,I am laughing, but am unsure if this is funnyToday I went to check our IP at the official Symantec IP lookup tool linked belowhttp://ipremoval.sms.symantec.com/lookup/But when I...
View ArticleServer Blacklisted Request Removal
I need a solution Hi,We have a problem sending some emails to our clients via our server (136.243.165.42). We found that the server is blacklisted by symantec.Please can you check again my server...
View Articleip blacklisted removal request
I need a solution Good morning,We have som trouble to send emails to some domains protected by MessageLabs.Here the part of log. Our ip is 78.4.29.24 Waiting for protocol to start...<-- 220...
View ArticleConnection to cluster3.eu.messagelabs.com refused/dropped (again)
I need a solution Hello,one of our mailservers is unable to connect to cluster3.eu.messagelabs.com again, which prevents us from sending vital Information to our partners.Could you please review and...
View ArticleIPremoval site says good reputation, but blocked by Symatec spam appliance
I need a solution We have had some problems sending email to a select few clients. I did an Internet search and found several postings on this forum regarding doing a search on the Symantec IPremoval...
View ArticleIP Reputation
I need a solution Dear Symantec Team,I host an uncompromised dedicated server on 192.99.8.30 where I install one VM with CPANEL, LITESPEED, CSF ... I have 10 clients there, two of my clients related...
View ArticleIP Reputation
I need a solution Hìmy mail server ip is 192.167.129.6I have activated the removal procedure 6 days ago but still have a bad reputationHow long does the procedure complete? The website show me 24...
View Article216.82.251.230 does not like recipient. Remote host said: 421 Service...
I need a solution Hello we are trying to send email to <user>@interoute.com, from mail.escom.bg and recieve failure notice from our server:216.82.251.230 does not like recipient. Remote host...
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