Submit False Positive for Symantec Brightmail Blacklist
I need a solution We are an Email Service Provider, and one of our shared IP addresses is consistently being granted a negative reputation by Symantec. I have submitted our IP for investigation...
View ArticleIP blacklisted
I need a solution Hello, We are service provider of email protection. Some of our customers use our SMTP filtering gateways to send their emails on the Internet and thus ensure that they do not send...
View ArticleNEED MY IP TO BE REMOVED FROM BLACKLIST
I need a solution Hi! I got an uncompromissed webserver, for some reasen symantec block my IP. I've tryed to unblock it about 5 times and nothing happens.I used Outlook.com ways, symantec ways and no...
View ArticleAll emails suddenly classified as 'suspect spam'
I need a solution I operate a small ESP and have a well-known trade show company as a client. They utilize a dedciated domain and 6 dedicated IP's bound to that domain to send out important exhibitor...
View ArticleEMAILA ARE BEING BLOCKED BY SYMANTEC FIREWALL
I need a solution TO MY UTTER SURPRISE I SEE sibservices.in are not reaching the sender, probably the email from that domain has been blocked. kindly suggest
View ArticleAnti-spam Solution
I need a solution One of our SEP antivirus client is facing spam problem on their mail. They are running their mail server on Debian server. All their clients are using microsoft windows OS and MS...
View ArticleContent Encryption - message lifecycle in secure portal
I need a solution I'm using Symantec Content Encryption (SMG) and it´s working fine.The time that the message is accesible in the secure portal is 30 days.Is this time customizable or is fixed???Thanks
View ArticleIssue with MessageLabs Track & Trace and Safari 7.1?
I need a solution I noticed that when I went into Track and Trace today, there were several anomolies. Days/Hours options both showing up, drop down menus were on the far left, and the search feature...
View ArticleMessageLabs: All Email blocked
I need a solution MessageLabs/Symantec cloud has started blocking all mail from my system without reason. I really need help with this and hope that someone from Symantec can help. We cannot send to...
View Article501 Connection rejected by policy [7.7]
I need a solution Greetings! We are a company offering various Internet related services. Recently, we have transferred all our hosting servers to a new hosting server.Our new and clean IP's have been...
View ArticlePreventing devices from emailing externally
I need a solution We're using MessageLabs for spam and message filtering. We have devices internally that we use to send documents to users internally such as scanned documents. When the user scans...
View Article501 Connection Rejected by Policy [7.7]
I need a solution I have a dedicated IP mail server that for some reason is on the Symantec blacklist. We're not on any other blacklists when checked by mxtoolbox and similar tools. rDNS is setup...
View ArticleMessage filtered
I need a solution I have suddenly stopped receiving emails from pubseccoms.co.uk who supply information for my sector/work. The emails were being delivered fine until today and then wham no more. Ive...
View ArticleEmail Security.Cloud: It is possible to customize the portal SpamManager?
I need a solution Hello everyone,We are in full implementation of this solution and need to know if it is possible to customize the portal SPAM quarantine where each user access. The idea of our...
View ArticleHelp with SpamManager doc creation for Users.
I need a solution Hello everyone,We are in full implementation of this solution and need to get images or screenshots panel SPAM Quarantine (SpamManager), in order to make a documentation "easy to...
View ArticleSymantec Email Protection Solution
I need a solution Hi,Symantec Email Protect service, customer just need to point the mail exchange (MX) records to Symantec cloud servers where our emails will be filtered for spam before being passed...
View ArticleQueries on Email Security.cloud
I need a solution Hi,Customer would like to check whether Email Security.cloud will hold the email in the cloud for a period of time before it returns a Non-Delivery Receipt to the sender?Customer has...
View ArticleBulk search for Sender Email in Symantec Cloud Track and Trace
I need a solution Hi,I want to know if there is a way by which I can do a bulk search for Email senders in "Track and Trace". I tried seperating multiple emails by ; but it treats as an invalid...
View ArticleLinks in emails are mangled
I need a solution Many of our customers cannot use links in emails we send because they've been serialized or mangled. Query parameters are replaced by weird codes, and when I visit the link it does...
View Articlemessagelabs servers denying traffic from a specific IP
I need a solution Full disclosure: I have a client site that had their mailserver compromised and was attmpting to send send out massive amounts of spam. The mailserver was replaced (it was overdue),...
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