Limit external untrusted user access to email only
I need a solution HelloOne of our contractors need the ability, from his web application, to send and recieve emails under our company account.(1) We do not want him to access our internal network...
View Articleblacklist removal
I need a solution Dear Symantec Team,I host an uncompromised mailserver on 62.75.185.51 for a small animal welfare organization. IP lookup on the Symantec page shows that our IP has a negative...
View ArticleConnection timed out messagelabs.com
I need a solution hi we migrated to a new server with new IP's all with good reputation and NOT blacklisted anywhere, but yet all my clients trying to send emails that are handled by messagelabs.com...
View ArticleBlacklist removal - messagelabs.com connection rejected by policy
I need a solution Hello Symantec team!Since July 4, 2016, we changed our server provider and we did the installation server from scratch and migrated our services to the newly adquired server/IP.We...
View ArticleBlocked IPs
I need a solution Hello,We have some IPs blocked in the Messagelabs and we do not found the process to remove it. Can you help us, please?The error message is: 501 Connection rejected by policy [7.7]...
View Article501 Connection rejected by policy [7.7]
I need a solution Hi, We have been trying to send emails to clients and it keeps returning this error msg: host cluster8.eu.messagelabs.com[85.158.137.3] refused to talk to me: 501 Connection...
View Articlenew Status system for Symantec
I do not need a solution (just sharing information) Thanks for providing the new status system at https://status.symantec.com/I see you now have email notification. --- very good; that should...
View ArticleBlacklist removal 109.237.160.67
I need a solution Can please see if our mail server can be delisted ?Your Ip Investigation Query say: The IP address you submitted, 109.237.160.67, does not have a negative reputation and therefore...
View ArticleBlacklist removal 164.132.127.32/27
I need a solution Hi,We have a mistake with your system. We unblock via the form our IP range and IP servers: 164.132.127.32/27, 164.132.169.168 and 193.70.12.112. It was validated for 24h, but after...
View Article501 Connection rejected by policy [7.7]
I need a solution Hi, our emails sent to one of our partners are getting filtered with the following error: SMTP error from remote mail server after initial connection: 501 Connection rejected by...
View ArticleCannot remove IP from Symantec blacklist permanently
I need a solution Dear,Sometimes I found one of our mail gateways in Symactec blacklist and I submitted IP investigation query by using the reputation from on Symantec site but after one day our mail...
View Article501 Connection rejected by policy [7.7]
I need a solution Our server IP address are being rejected by Symantec. The following IP's are listed as having a negative reputation from your look up form,...
View ArticleSymantec Blocking Entire IP Ranges But No Spam
I need a solution I own a small hosting comapny and I have noticed that our sending ip is constantly being blacklisted at http://ipremoval.sms.symantec.comApparently because of a showshoe attack. We...
View ArticleBlacklist Removal Request
I need a solution Can you please remove the following IP from your internal blacklist? 69.16.227.104I have verified the server is not sending spam and also performed maldet scans with no hits found....
View ArticleConnection timed out
I need a solution Hi, Our company is running a VDS server. Some of our customer's mail account have been hacked a few weeks ago and many spam has been sent from their account through our server. The...
View ArticleBlackisted ?
I need a solution Hi,I have just sent and email to CLOUDfeedback@feedback-87.brightmail.com complete with attached 'bounced' email attached.We are unable to sent to multiple destinations. Can yo...
View Articleipremoval from Symantec blacklist (again)
I need a solution Dear sirsIt's almost a week that I found again every day our mail server listed in your blacklist with a bad reputation. Each day I request an investigation at...
View Article421 Service Temporarily Unavailable: retry timeout exceeded
I need a solution Hi,A client using my server for emails is having issues sending emails to a client using your service. The errors are:host cluster5a.us.messagelabs.com [216.82.251.230] SMTP error...
View ArticleEmails being blocked by symantec cloud - need IP removal
I need a solution Hi,We are receiving bounce back messages from a number of our business partners who appear to be using Symantec cloud.Server refused mail at END OF DATA - 553-Message filtered. Refer...
View ArticleEmails being blocked by Symantec cloud - need help resolving
I need a solution HiWe are having emails from our domain blocked by several other companies using Symantec cloud.Have checked the link provided by Symantec support but none of our MX records are...
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