I need a solution
Dear Symantec,
My name is Mykhaylo Stefanyuk, and I represent SoftServe Inc company. We have faced with an issue, that our domain SOFTSERVEINC.COM has been recently filtered by your service (https://www.symantec.com/products/endpoint-hybrid-...) and now we can’t send e-mails to at least 4 our existing Customers which are Customers of Message Labs :
•csc.com
•dxc.com
•ucb.com
•sgn.co.uk
On this forum, I found many similar cases where the same solution is always offered for resolution, for example like this
- https://www.symantec.com/connect/forums/quarantined-message-labs?list_context_id=1711&list_context_type=sc_forum
But...
What does it mean?
Should we submit samples every time for your investigation?
As for me, it's a nonsense.
Use this link
- https://www.symantec.com/connect/forums/553-message-filtered-sending-ml-customers?ts=1523552018
where 'the solution' was more detailed described, I sent the test message with subject "Message filtered sending to ML customers" to investigation@review.symantec.com
but still waiting for the BOUNCE message/reply to complete all steps of 'the solution'.
How long I have to wait?
How do I make sure everything will work?
'Everything' means that all outgoing mail from our domain to any domain which is using Message Labs won't be filtered.
Thank you in advance for the prompt response.
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