We're looking to send email on the range 107.174.26.208/28 however our client is getting "Rejected by policy" errors for servers using messagelabs. This range is currently clean on all the public lists we can find but the error persists. Based on this forum we're assuming that this is a seperate list or service somewhere else and managed differently. Can you assist us with this?
The range is clean of blacklists and has a positive reputation on Talos (formerly SenderBase). Let us know if there's any additional action we need to take.
https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a107.174.26.210&run=toolpage
https://www.talosintelligence.com/reputation_center/lookup?search=107.174.26.208%2F28
Here's the log. In addition to this one, there is also a 550 denied by policy:
LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1df7Vy-00047U-O1
delivering 1df7Vy-00047U-O1
LOG: MAIN
Unfrozen by forced delivery
Connecting to cluster8.us.messagelabs.com [216.82.251.39]:25 ... connected
SMTP<< 501 Connection rejected by policy [7.7] 16411, please visit www.messagelabs.com/support for more details about this error message.
SMTP>> QUIT
SMTP(close)>>
Connecting to cluster8.us.messagelabs.com [216.82.249.147]:25 ... connected
SMTP<< 501 Connection rejected by policy [7.7] 2915, please visit www.messagelabs.com/support for more details about this error message.
SMTP>> QUIT
SMTP(close)>>
LOG: MAIN
== jefelix@segurosreservas.com<JEFelix@segurosreservas.com> R=dkim_lookuphost T=dkim_remote_smtp defer (-1): smtp transport process returned non-zero status 0x000b: terminated by signal 11
LOG: MAIN
== ljmontas@segurosreservas.com<LJMontas@segurosreservas.com> R=dkim_lookuphost T=dkim_remote_smtp defer (-1): smtp transport process returned non-zero status 0x000b: terminated by signal 11
LOG: MAIN
== msanz@segurosreservas.com<MSanz@segurosreservas.com> R=dkim_lookuphost T=dkim_remote_smtp defer (-1): smtp transport process returned non-zero status 0x000b: terminated by signal 11
LOG: MAIN
== blora@segurosreservas.com<BLora@segurosreservas.com> R=dkim_lookuphost T=dkim_remote_smtp defer (-1): smtp transport process returned non-zero status 0x000b: terminated by signal 11
LOG: MAIN
Frozen
A quote from our client as to why it's important
BTW, if relevant, about 90% of these domains blocking through symantec are local Banks or Insurance companies. The other 10% are governmental institutions here in the Dominican Republic. By that what I am trying to convey is that the communications getting lost here are pretty important and thus why this is a pretty relevant issue for me and my customers.