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501 Connection rejected by policy [7.7]

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I need a solution

Hi,

We have a problem with our mail server.We can not send on a certain domain and we receive the following message.

SMTP error from remote mail server after initial connection: 501 Connection rejected by policy [7.7] 20614, please visit www.messagelabs.com/support for more details about this error message.

I read on the internet that symantec protection blocking my email.

The ip of my mail server is : 188.165.116.225

The mail server is not black listed, implements DKIM, and on http://ipremoval.sms.symantec.com/lookup/ it reports:

The IP address you submitted, 188.165.116.225, does not have a negative reputation and therefore cannot be submitted for investigation.
 

Can you fix it?

Thanks,

Nikos Kapetanakis

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