I need a solution
Hi,
We provide web/email hosting for a client who is trying to email a certain address, but is getting rejected. Error code is:
Action: failed
Final-Recipient: rfc822;[xxxx]
Status: 5.0.0
Remote-MTA: dns; cluster9.us.messagelabs.com
Diagnostic-Code: smtp; 501 Connection rejected by policy [7.7] 4716, please visit www.messagelabs.com/support for more details about this error message.
The server IP address is 198.49.69.162. I have checked this against your IP removal tool (http://ipremoval.sms.symantec.com/lookup/) and it's not listed - says this IP does not have a bad reputation.
Can you tell me why our emails are bouncing?
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