When i try to send a document with send email from ms word, lotus notes does'nt open and i have an error message
LOTUS NOTES MAILMAN ERROR

All help would be appreciated.

Hi there, I run my own mail server for my consulting company, hosted at Digital Ocean in New York. It has had the same IP address for a few years, I publish an SPF record, it has PTR records for both IPv6 and IPv4, and it does not send spam or act as an open relay or anything like that. However I still get the error 501 Connection rejected by policy [7.7] 9612 whenever I send to a company that uses Symantec Email Security (Messagelabs). Can you please delist my IP address, which is 192.241.243.54, and the domain is noware.co.uk.

thanks,

Neil Cook

dig mail.noware.co.uk

; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.30.rc1.el6 <<>> mail.noware.co.uk

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 48300

;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:

;mail.noware.co.uk.        IN    A

;; ANSWER SECTION:

mail.noware.co.uk.    21599    IN    A    192.241.243.54

dig -x 192.241.243.54

; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.30.rc1.el6 <<>> -x 192.241.243.54

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 40855

;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:

;54.243.241.192.in-addr.arpa.    IN    PTR

;; ANSWER SECTION:

54.243.241.192.in-addr.arpa. 1799 IN    PTR    mail.noware.co.uk.

Hi,

I'm having a linux mail server with some domains on it and sending Mail's to different reciepients are getting this error message:

connect to cluster5.eu.messagelabs.com[193.109.255.99]:25: Connection timed out

Could you help me clean or verify this ?

Server's IP: 

IPv4 148.251.90.206

IPV6 2a01:4f8:202:70cd::2

Thank you.

Hi,

I'm having a linux mail server with some domains on it and sending Mail's to different reciepients are getting this error message:

connect to cluster5.eu.messagelabs.com[193.109.255.99]:25: Connection timed out

Could you help me clean or verify this ?

Server's IP: 
IPv4 148.251.90.206
IPV6 2a01:4f8:202:70cd::2

Thank you.

Hello

We are permission-based email marketing provider and we only allowed client to send opt-in emails.

We have this error when sending to some domains.

But we just received this report

501 Connection rejected by policy [7.7] 10802, please visit www.messagelabs.com/support for more details about this error message.

And it is not send IP address.

So that we don't know which IP  address on the Symantec blacklist and how to eliminate this blockade.

Please help!

THANK YOU!

Emails from my company are getting bounced with the "server-15.tower-179.messagelabs.com #553-SPF (Sender Policy Framework) domain authentication 553-fail. Refer to the Troubleshooting page at 553-http://www.symanteccloud.com/troubleshooting for more 553 information. (#5.7.1) " error. I do have a valid SPF record that was working fine until last night or maybe first thing morning. Has anything changed - requirements/format of the record?

v=spf1 mx a mx:mail.mydomain.net -all

Dear,

Our company offers web hosting services and email.

We checked our IP in several lists of "blacklist" and are not listed with a bad reputation.
We checked including the Symantec Web site at http://ipremoval.sms.symantec.com/lookup/

But even so, we still receive an email return as follows:

SMTP error from remote mail server after the initial connection:
host cluster4.eu.messagelabs.com [85.158.137.68]:
SMTP error from remote mail server after initial connection:
501 Connection rejected by policy [7.7] 3106, please for more details about this error message.

I believe the recipient's domain is a Symantec customer. And it seems that disreputable-list is not updated or applied on the client system.

This is very inconvenient for us, you will need to contact all these areas to raise the destination IP manually. There is a practical practice at all.

I would appreciate if someone could shed some light on this subject.

Thank

I have a mail server that I have recently moved from one hosting provider to another.  Ever since the switch I have been receiving timeouts on connections to cluster3.eu.messagelabs.com.  I have checked the IP against numerous blacklists and all have come out clean.

I believe the IP address was used to send out spam before I started using it and I have been able to resolve this issue with other mail services.  This seems to be the only one.  I am hoping someone from Symantec can PM me and help check on the IP reputation of my mail server and correct it if possible.

Thanks in advance.

Good evening.
We are running into a scenario where 2 separate clients at 2 separate companies and therefore 2 different domains are no longer receiving email messages from a specific email address from our company.
Our company utilizes Outlook 365 and each of the organizations experiencing challenges receiving our email messages are utilizing
Messagelabs.
We are able to trace our outgoing messages and verify delivery to "cluster4.us.messagelabs.com at 216.82.242.179"
Each recipient organization states they ceased receiving incoming messages from us within the same time period (around 7/28/2016). We are not receiving any error messages not are we receiving an NDR.
Additional information can be provided upon request.
Any assistance is greatly appreciated.
Thanks in advance
-dF

Hi,

I have experienced the connection timed out problem when I send the following emails via the mail server 125.215.207.36. Please help me to check and fix it. Thanks.

Jul 12 11:05:32 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.251.44]:25: Connection timed out
Jul 12 11:06:03 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.242.45]:25: Connection timed out
Jul 12 11:06:33 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.251.37]:25: Connection timed out
Jul 12 11:07:03 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.242.35]:25: Connection timed out
Jul 12 11:07:33 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.241.132]:25: Connection timed out
Jul 12 11:07:33 mail postfix/smtp[25854]: DF60024A21: to=<hubertho@hfghk.com>, relay=none, delay=1570, delays=1418/1.2/151/0, dsn=4.4.1, status=deferred (connect to cluster8.us.messagelabs.com[216.82.241.132]:25: Connection timed out)
Jul 12 11:15:31 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.249.212]:25: Connection timed out
Jul 12 11:16:01 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.242.36]:25: Connection timed out
Jul 12 11:16:31 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.251.38]:25: Connection timed out
Jul 12 11:17:01 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.242.46]:25: Connection timed out
Jul 12 11:17:31 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.241.100]:25: Connection timed out
Jul 12 11:17:31 mail postfix/smtp[26261]: B28EE269E7: to=<philipchen@hanglung.com>, relay=none, delay=1611, delays=1461/0.04/150/0, dsn=4.4.1, status=deferred (connect to cluster6.us.messagelabs.com[216.82.241.100]:25: Connection timed out)
Jul 12 11:35:23 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.251.39]:25: Connection timed out
Jul 12 11:35:54 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.242.45]:25: Connection timed out
Jul 12 11:36:24 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.241.196]:25: Connection timed out
Jul 12 11:36:54 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.242.35]:25: Connection timed out
Jul 12 11:37:24 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.251.44]:25: Connection timed out
Jul 12 11:37:24 mail postfix/smtp[1765]: DF60024A21: to=<hubertho@hfghk.com>, relay=none, delay=3361, delays=3211/0.03/151/0, dsn=4.4.1, status=deferred (connect to cluster8.us.messagelabs.com[216.82.251.44]:25: Connection timed out)
Jul 12 11:45:23 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.241.100]:25: Connection timed out
Jul 12 11:45:53 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.249.212]:25: Connection timed out
Jul 12 11:46:23 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.251.38]:25: Connection timed out
Jul 12 11:46:53 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.242.36]:25: Connection timed out
Jul 12 11:47:23 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.242.46]:25: Connection timed out
Jul 12 11:47:23 mail postfix/smtp[2379]: B28EE269E7: to=<philipchen@hanglung.com>, relay=none, delay=3403, delays=3252/0.04/150/0, dsn=4.4.1, status=deferred (connect to cluster6.us.messagelabs.com[216.82.242.46]:25: Connection timed out)

Thomas

Hi

I would like to know if the following scenario is valid once a customer have deployed EmailSecurity.Cloud:

1. A Policy will be triggered if the subject contains a specific keyword.

2. Action will be Route to a onsite MTA

  2.1 Onsite firewall will allow smtp inbound traffic from Message Labs and redirect to the internal MTA.

Question:

- This kind of situation will work?

Thanks

Hi,

We have a problem delivering mail to Messagelabs.

Our sending mail server is clean and not delivering spam, cross checked twice.

We already checked also your reputation service at the following addresss and reported that our IP is clean:

http://ipremoval.sms.symantec.com/lookup/

Can you please remove any block from this IP?

Server IP: 185.43.209.215

Still we are experiencing the following errors:

"action=delayed reason=connect to cluster5.eu.messagelabs.com[85.158.138.179]:25: Connection timed out"

"action=delayed reason=connect to cluster3.eu.messagelabs.com[85.158.139.3]:25: Connection timed out"

Thanks in advance for your collaboration.

paolo

Hi,

I have experienced the connection timed out problem when I send the following emails via the mail server 125.215.207.36. Please help me to check and fix it. Thanks.

Jul 12 11:05:32 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.251.44]:25: Connection timed out

Jul 12 11:06:03 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.242.45]:25: Connection timed out

Jul 12 11:06:33 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.251.37]:25: Connection timed out

Jul 12 11:07:03 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.242.35]:25: Connection timed out

Jul 12 11:07:33 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.241.132]:25: Connection timed out

Jul 12 11:07:33 mail postfix/smtp[25854]: DF60024A21: to=<hubertho@hfghk.com>, relay=none, delay=1570, delays=1418/1.2/151/0, dsn=4.4.1, status=deferred (connect to cluster8.us.messagelabs.com[216.82.241.132]:25: Connection timed out)

Jul 12 11:15:31 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.249.212]:25: Connection timed out

Jul 12 11:16:01 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.242.36]:25: Connection timed out

Jul 12 11:16:31 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.251.38]:25: Connection timed out

Jul 12 11:17:01 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.242.46]:25: Connection timed out

Jul 12 11:17:31 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.241.100]:25: Connection timed out

Jul 12 11:17:31 mail postfix/smtp[26261]: B28EE269E7: to=<philipchen@hanglung.com>, relay=none, delay=1611, delays=1461/0.04/150/0, dsn=4.4.1, status=deferred (connect to cluster6.us.messagelabs.com[216.82.241.100]:25: Connection timed out)

Jul 12 11:35:23 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.251.39]:25: Connection timed out

Jul 12 11:35:54 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.242.45]:25: Connection timed out

Jul 12 11:36:24 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.241.196]:25: Connection timed out

Jul 12 11:36:54 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.242.35]:25: Connection timed out

Jul 12 11:37:24 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.251.44]:25: Connection timed out

Jul 12 11:37:24 mail postfix/smtp[1765]: DF60024A21: to=<hubertho@hfghk.com>, relay=none, delay=3361, delays=3211/0.03/151/0, dsn=4.4.1, status=deferred (connect to cluster8.us.messagelabs.com[216.82.251.44]:25: Connection timed out)

Jul 12 11:45:23 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.241.100]:25: Connection timed out

Jul 12 11:45:53 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.249.212]:25: Connection timed out

Jul 12 11:46:23 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.251.38]:25: Connection timed out

Jul 12 11:46:53 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.242.36]:25: Connection timed out

Jul 12 11:47:23 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.242.46]:25: Connection timed out

Jul 12 11:47:23 mail postfix/smtp[2379]: B28EE269E7: to=<philipchen@hanglung.com>, relay=none, delay=3403, delays=3252/0.04/150/0, dsn=4.4.1, status=deferred (connect to cluster6.us.messagelabs.com[216.82.242.46]:25: Connection timed out)

Thomas

Our client (AAA.com) doesn't use message labs at all. They deal via email with another company (BBB.com) that does. When John@BBB.com sends an email to Sarah@BBB.com, John@BBB.com will recieve an email bounce back with this error:

Diagnostic information for administrators:

Generating server: server.rbguiweg.com

sarah@aaa.com
cluster4.eu.messagelabs.com #<cluster4.eu.messagelabs.com #5.0.0 smtp; 553-you are trying to use me [server-11.tower-21.messagelabs 553-.com] as a relay, but I have not been configured to let 553-you [1.1.1.1, server.bbb.com] do this. 553-Please visit http://www.symanteccloud.com/troubleshooting for 553-more details about this error message and instructions 553 to resolve this issue. (#5.7.1)> #SMTP

Now this only happens when anyone at BBB.com sends AAA.com an email. BBB.com doesn't have this issue with any other of their clients, and AAA.com don't have any problems recieving emails from any of their other clients. Our client (AAA.com) doens't have any problems sending BBB.com an email. 

Now, AAA.com PREVIOUSLY used MessageLabs, so we came to the conclusion that MessageLabs still thinks AAA.com is registered with them, and is trying to route the email to an old server, but we called MessageLabs, who confirmed this sometimes happens, but said the domain is not provisioned with them at all. 

The technical people at BBB.com seem to think the problem is on our side, and we think the problem is on BBB.com's side. 

Can anyone shed some light into what this error actually means, and what could be causing this to happen?

Boa tarde,

Mudamos o servidor do e-mail e estou tentando enviar um e-mail para um cliente e retorna com a seguinte mensagem:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    host cluster4.us.messagelabs.com [216.82.242.179]

    SMTP error from remote mail server after initial connection:

    501 Connection rejected by policy [7.7] 8609, please visit www.messagelabs.com/support for more details about this error message.

Como faço para conseguir enviar o e-mail?

Segue nosso IP: 198.136.59.226

Obrigada,

Att,

Hello we are sending emails to a customer but the emails stay in the mail qeue with this processing message

H=cluster9.us.messagelabs.com [216.82.249.51] Connection timed out
Connecting to cluster9.us.messagelabs.com [216.82.251.41]:25 ... failed: Connection timed out (timeout=5m)

Our IP is 169.45.171.75

can you please help?

thank you

JEGF

Hello.

We had an email server moved over the weekend to a new setup and some email are being rejected with the "501 Connection Rejected" error.

IP: 198.136.59.226

Thank you.

Hello

We're experiencing problems when sending to email addresses that use messagelabs.com MX. See below;

Previous Message: 1bQsBx-0005UT-RH: H=cluster3.eu.messagelabs.com [85.158.139.3] Connection timed out

This is happening for various accounts on our server which is sending from IP Address 88.202.228.72

I have used this;

http://ipremoval.sms.symantec.com/lookup/

to check on our IP and it tells there is no problem with the IP Address.

Can you please help us resolve this issue as it's causing me headaches!

Thanks

Hi,

We provide web/email hosting for a client who is trying to email a certain address, but is getting rejected.  Error code is:

Action: failed

Final-Recipient: rfc822;[xxxx]

Status: 5.0.0

Remote-MTA: dns; cluster9.us.messagelabs.com

Diagnostic-Code: smtp; 501 Connection rejected by policy [7.7] 4716, please visit www.messagelabs.com/support for more details about this error message.

The server IP address is 198.49.69.162.  I have checked this against your IP removal tool (http://ipremoval.sms.symantec.com/lookup/) and it's not listed - says this IP does not have a bad reputation.

Can you tell me why our emails are bouncing?

hello. 

2 week ago our mail server was bruteforced and server IP got in the blacklist at bl.spamcop.net.

Trouble fixed now, IP delisted from BL.

Here http://ipremoval.sms.symantec.com/lookup/ and here

http://www.senderbase.org/lookup/ we have Email Reputation: Neutral.

But all of "cluster*.*.messagelabs.com" are ignoring our server IP.

Mon 2016-07-25 00:40:01: MX-record resolution of [lenovo.com] in progress (DNS Server: 127.0.0.1)... 

Mon 2016-07-25 00:40:01: * P=010 S=001 D=lenovo.com TTL=(4) MX=[cluster9.us.messagelabs.com] 

Mon 2016-07-25 00:40:01: * P=020 S=000 D=lenovo.com TTL=(4) MX=[cluster9a.us.messagelabs.com] 

Mon 2016-07-25 00:40:01: Attempting MX: P=010 S=001 D=lenovo.com TTL=(4) MX=[cluster9.us.messagelabs.com] 

Mon 2016-07-25 00:40:01: Attempting SMTP connection to [cluster9.us.messagelabs.com : 25] 

Mon 2016-07-25 00:40:01: A-record resolution of [cluster9.us.messagelabs.com] in progress (DNS Server: 127.0.0.1)... 

Mon 2016-07-25 00:40:01: D=cluster9.us.messagelabs.com TTL=(6) A=[216.82.249.35] 

Mon 2016-07-25 00:40:01: Attempting SMTP connection to [216.82.249.35 : 25] 

Mon 2016-07-25 00:40:01: Waiting for connection... 

Mon 2016-07-25 00:40:22: Winsock Error 10060 The connection timed out. 

Our IP is 62.152.69.157. Can you check it, plz.

Thank you.