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501 Connection Rejected by Policy [7.7]

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I need a solution

hello
we have a new mail server.
we have this error when sending to some domains
What can we do to eliminate this blockade?

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Connecting to cluster8.eu.messagelabs.com [85.158.137.3]:25 ... failed: Connection timed out (timeout=5m) LOG: MAIN

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I need a solution

I run a VDS server and recently I moved hosts from HostGator to this new server, but several of my clients started having problems delivering email to their own customers. My email queue states only messagelabs as the cause of the undelivered messages. I am having a great deal of trouble with this since my customers can have their email delivered. I have searched on several sites but seems like there's no way to delist an IP address other than being here and having everything setup on my DNS settings. I have created SPF and DKIM correctly and even used Googles DKIM settings for my server, is there a way to finding out what could be causing the blocking by messagelabs?

I am using WHM with CLOUDLINUX 7.2 x86_64 

My IP address: 172.93.103.147 and 172.93.103.149

I have checked all RBLs I could find and we're not listed. Hopefully you can help me find out the cause to see if we can make modifications, or if we should look elsewhere for a server. I would very much like to have help from your team or someone reading this.

Thank you.

Here's the detailed information I get:

LOG: MAIN
  cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1aPFrl-002lkp-3S
delivering 1aPFrl-002lkp-3S
Connecting to cluster8.eu.messagelabs.com [85.158.137.3]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
  H=cluster8.eu.messagelabs.com [85.158.137.3] Connection timed out
Connecting to cluster8.eu.messagelabs.com [85.158.139.35]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
  H=cluster8.eu.messagelabs.com [85.158.139.35] Connection timed out
Connecting to cluster8.eu.messagelabs.com [85.158.140.211]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
  H=cluster8.eu.messagelabs.com [85.158.140.211] Connection timed out
Connecting to cluster8.eu.messagelabs.com [85.158.139.51]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
  H=cluster8.eu.messagelabs.com [85.158.139.51] Connection timed out
Connecting to cluster8.eu.messagelabs.com [85.158.137.19]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
  H=cluster8.eu.messagelabs.com [85.158.137.19] Connection timed out
Connecting to cluster8.eu.messagelabs.com [85.158.137.99]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
  H=cluster8.eu.messagelabs.com [85.158.137.99] Connection timed out
Connecting to cluster8.eu.messagelabs.com [85.158.140.195]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
  H=cluster8.eu.messagelabs.com [85.158.140.195] Connection timed out
Connecting to cluster8.eu.messagelabs.com [85.158.139.19]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
  H=cluster8.eu.messagelabs.com [85.158.139.19] Connection timed out
Connecting to cluster8a.eu.messagelabs.com [216.82.251.230]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
  H=cluster8a.eu.messagelabs.com [216.82.251.230] Connection timed out
Connecting to cluster8a.eu.messagelabs.com [85.158.139.103]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
  H=cluster8a.eu.messagelabs.com [85.158.139.103] Connection timed out
LOG: MAIN
  == olga.castro@adamselevator.com R=dkim_lookuphost T=dkim_remote_smtp defer (110): Connection timed out
LOG: MAIN
  cwd=/var/spool/exim 8 args: /usr/sbin/exim -v -t -oem -oi -f <> -E1aPFrl-002lkp-3S
LOG: MAIN
  <= <> R=1aPFrl-002lkp-3S U=mailnull P=local S=2513 T="Warning: message 1aPFrl-002lkp-3S delayed 72 hours"
LOG: MAIN
  cwd=/var/spool/exim 4 args: /usr/sbin/exim -v -Mc 1aQMd8-002ujN-R1
delivering 1aQMd8-002ujN-R1
LOG: MAIN
  => vp.purch <vp.purch@eevint.com> R=virtual_user T=virtual_userdelivery
LOG: MAIN
  Completed

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Connection timed out - messagelabs.com

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I need a solution

Hello.

We recently acquired an IP range from our Data Center and it appears that the whole range is blocked by messagelabs.com/Symantec.

We implemented a SpamExperts mail cluster and use that as a smarthost to filter all outgoing traffic.

We have seen a huge decrease in virus/spam leaving our network.

What can we do to get our IP range delisted so that mails are accepted on the messagelabs.com system

Our IP range is : 67.222.146.206 - 67.222.146.218.

Assistance will be greatly appreciated.

Regards.

Johan

JCW Hosting

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501 rejected by policy

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I need a solution

Hi, I am facing an issue, when trying to send email to goshawk.aero domain, emails leave but never arrive with no return message, or reports

My new server whIch has the following IPs, 141.105.65.24, 141.105.65.44 . Domain is  DATAMATICSUK.COM 

Please advise

Thanks

Chris

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Connection timed out - two days later

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I need a solution

Hello!

My companyoperatesservers.

My partnerwould like to send more e-mails to his partners who are under messagelabs domain.

Two days later, come back the error mail from messagelabs: Connection timed out.

My IP: 79.172.241.35

The http://ipremoval.sms.symantec.com/lookup/ answer: The IP address you submitted, 79.172.241.35, does not have a negative reputation and therefore cannot be submitted for investigation.

Please help me!

Thank you!

Anthony Meszaros

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501 Connection Rejected by Policy [7.7]

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I need a solution

Hello.

We had an email server moved over the weekend to a new setup and some email are being rejected with the "501 Connection Rejected" error.

IPs: 64.191.166.60 & 64.191.166.61

Thank you.

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1455733800

SSL error on login page

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I need a solution

When trying to login into "https://identity.symanteccloud.com/" i get "This connections is insecure" msg (SSL error).

Something wrong?

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Need more information about the ClientNet problem on April 11

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I need a solution

On April 11 and 12, 2016,  we have seen the message at https://clients.messagelabs.com/

ML ClientNet not availalbe...

However, we would appreciate more "background information",  to help us understand the situation, and make decisions here.

Thanks.

===================

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1460492220

Licence Counting

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I need a solution

Hello,

Is it possible to inform me please how the mail security.cloud solution count the users licences.

For Example, if i have 10 users with 1 Email address for each and 5 aliases, the total number of the needed licences is 15 or 10 ?

Thanks in advance for your help.

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Licence Counting

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I need a solution

Hello,

Is it possible to inform me please how the mail security.cloud solution count the users licences.

For Example, if i have 10 users with 1 Email address for each and 5 aliases, the total number of the needed licences is 15 or 10 ?

Thanks in advance for your help.

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Emails being rejected to my clients - 501 Connection

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I need a solution

I have a new dedicated IP that for some reason is on the Symantec blacklist.  We're not on any other blacklists.

The error I receive is:  

  host cluster3.eu.messagelabs.com [194.106.220.51]
    SMTP error from remote mail server after initial connection:
    501 Connection rejected by policy [7.7] 9203, please visit
www.messagelabs.com/support for more details about this error message.

My IP address is 31.187.71.9

It is causing me severe problems emailing my clients.

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Help with in/outbound routes

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I need a solution

Hi,

it may be a odd question, but I have problems understanding the system of this outbound/inbound routes.

Following scenario: an external company should be able to send emails on behalf of us to our employees. Did I understood it right that I need to add the IP address of the mail server of this company to our outbound route? If so, can this company then try to send emails by using cluster1.eu.messagelabs.com? Or does the company need to use the cluster1out.eu.messagelabs.com?

These emails are just going in one direction: from the external company to us (but using our domain as sender).

Or did I misunderstood it and I need to add an inbound route? I would be very happy if someone could explain that to me. Thanks a lot!

Regards,

sisc1005

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xxx.messagelabs.com failed: Connection timed out

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I do not need a solution (just sharing information)

All mails send from a new server (srv54.mihosting.net) 136.243.72.35 is timing out. 

This is a new server. I have double check the Ip is clean. And http://www.senderbase.org/lookup/?search_string=136.243.72.35 report the reputation as good. 

I have used symantec removal ip service and keeps on saying the ip has a good reputation and there is no need to be removed. But no way to send messages to symantec customers from this ip. 

Could you help us.

Thank you. 

Miguel Herrero

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(connect to cluster3a.eu.messagelabs.com:25: Connection timed out)

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I need a solution

good afternoon.

my server just can not send messages to you.

@ Blplaw.com>, Result: delayed, Status: 4.4.1 Can not connect to host, Remote-Host: cluster3a.eu.messagelabs.com

my address - 178.89.247.36

blacklisted it does not appear

Thanks for help

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501 Connection rejected by policy [7.7] 3605

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I need a solution

I have one of my users that i support receiving the following error message and its affecting all their users

can Symantec suggest a solution

--------------------------------------------------------------------------------------------------------

From: Adam Reeves [mailto:Adam.Reeves@bibbyfinancialservices.com]

Sent: 19 May 2016 07:22

To: Agnes Tan <Agnes.Tan@bibbyfinancialservices.com>

Cc: Bibby Helpdesk <bibby@selection.co.uk>; Adam Reeves <Adam.Reeves@bibbyfinancialservices.com>

Subject: Re:  Not able to receive emails from this client

Morning Mark,

It states the following error in the delivery receipt;

  host cluster5.eu.messagelabs.com<http://cluster5.eu.messagelabs.com/> [85.158.136.83]

    SMTP error from remote mail server after initial connection:

    501 Connection rejected by policy [7.7] 3605, please visit

www.messagelabs.com/support<http://www.messagelabs.com/support> for more details about this error message.

We need to identify what policy 7.7 is within message labs.

From: Adam Reeves [mailto:Adam.Reeves@bibbyfinancialservices.com]

Sent: 19 May 2016 07:22

To: Agnes Tan <Agnes.Tan@bibbyfinancialservices.com>

Cc: Bibby Helpdesk <bibby@selection.co.uk>; Adam Reeves <Adam.Reeves@bibbyfinancialservices.com>

Subject: Re: 88156 - Not able to receive emails from this client

Morning Mark,

It states the following error in the delivery receipt;

  host cluster5.eu.messagelabs.com<http://cluster5.eu.messagelabs.com/> [85.158.136.83]

    SMTP error from remote mail server after initial connection:

    501 Connection rejected by policy [7.7] 3605, please visit

www.messagelabs.com/support<http://www.messagelabs.com/support> for more details about this error message.

We need to identify what policy 7.7 is within message labs.

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MX record priority

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I need a solution

I'm not familiar with Email Cloud Security from Symantec but need your expertise help.

We have customers and suppliers using Messagelab for in and out bound email. 

From time to time we have problem with email coming from these domains as they are not using the MX record in correct order. 

Our company have 3 entries in the MX record, two of the records are for backup purpose. Our backup mail server has more resticitive security settings so mail are sometimes bouncing back to sender.  We really would like to have all email going through the primary mailserver and have the sending server to use the MX record priority. 

When talking to our customers and suppliers, they say they don't have any problem with their emial. 

Anyone that have seen similar issues or have ideas what is causing email from  Messagelab not using the MX priority.

Thanks

Mike

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Bounce-backs from Messagelabs

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I need a solution

I have moved away from Messagelabs and re-pointed my MX records. Since then I have had several clients receive bounce-backs when trying to send e-mail to me. I am sure that these affected clients are with Messagelabs and there is some sort of internal error. I have been on the phone and given several different email addresses, I need to know how to cancel and completely remove my domain from MEssagelabs infrastructure.

Any help/advise would be great. Thanks.

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How to deal with commercial mailing services (constantcontact, mailchimp, amazonses, dynect-mailer, etc)

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I need a solution

I receive a large amount of spam/marketing mail from commercial email senders that send on behalf of other companies. In one example I get information via constantcontact from one company that is useful. The other 1,000 companties that use the constantconact service send garbage marketing newsletters all day long. I have newsletter blocking enabled, but this catches so many things that are not newsletters that I still need to utilze whitelists/blacklists to make up the difference.

Since messagelabs only looks at the Envelope (smtp) sender (http://www.symantec.com/connect/forums/messagelabs...) and not the From: address I cannot selectively block/allow specific senders that utilze these commercial services. I have to allow or block the entire service which is very heavy handed.

This seems to be a major limitation of the product to not allow for furhter tuning of the sender based on the From address.

I looked into using Data Protection policies to scan header info, which works, but I am unable to then send messages that do not match my "whitelist" to a users quarantine. I have to choose whether to block, allow, or redirect. Again, very heavy handed and since anti-spam policies are evaluated first, I would have to globally whitelist the commercial email providers and then maintain a list of "good" From addresses via data protection and hope nothing changes or the mail will not be sent to quarantine, only blocked.

How do people deal with this and keep their sanity?

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Connection timeout for cluster8.eu.messagelabs.com

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I need a solution

Hi,

I can't connect to any of the IP addresses of cluster8.eu.messagelabs.com (e.g. 85.158.139.19) for mail delivery via port 25 for many days.

Postfix receives a timeout and any TCP connection times out.

The source IP of our mail server is 188.40.45.37 and it is not listed on any blacklist nor has any bad reputation marks on http://ipremoval.sms.symantec.com/lookup/

TCP connections from IP addresses within the same subnet (e.g. 188.40.45.37) are possible for connecting port 25/tcp and ICMP ping response packets are replied with an ICMP reply.

Though it seems all IP addresses of cluster8.eu.messagelabs.com are blocking incoming connection to port 25 from 188.40.45.37.

Could you please help me, with this problem? Pretty please.

Kind regards,

Christian

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Quarantine Setting in the Anti-spam in Email Security.Cloud

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I need a solution

Dear all

I would like to configure the Quarantine in the Anti-spam in Email Security.Cloud, but I cannot find this setting in the Anti-spam. I have already turned on the address registration protection and sync the email address to the cloud already. How can I enable the quarantine function?

Best regards

Alex Tsang

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