501 Connection rejected by policy [7.7] 3315

December 21, 2016, 4:21 am

≫ Next: 501 Connection rejected by policy [7.7]

≪ Previous: Other mail system problem 553 'Message filtered'

I need a solution

Hello,

I need urgent support to have our central mail exchange server unlocked. After having changed IP emails from our customers are being blocked from your system.

The new email server uses IP 84.200.60.205, is a clean install, no problems with DNS and server configuration.

According to many forum entries, you manually modifiy your security lists, so please do so as we are confronted with some really angry customers which are still not able (after more than 7 days) to send email to your customers.

Waiting for your quick reply and solution.

Sincerely,

Armin Lediger

lediger consulting GmbH

↧

501 Connection rejected by policy [7.7]

December 26, 2016, 1:38 am

≫ Next: Connection rejected by policy [7.7] 3908

≪ Previous: 501 Connection rejected by policy [7.7] 3315

I need a solution

Hi,

We have a problem to our email server, when we send some email to our client we have this error :

"501 Connection Rejected by policy [7.7]" ... please visit www.messagelabs.com/support ...

We have checked our mailserver to ensure is properly configured and not blacklisted in any known RBL and our SPF record is correct.

Please check your system and authorize our IP address : 158.255.99.67 and 188.165.78.47

Thanks in advance

↧

Connection rejected by policy [7.7] 3908

January 2, 2017, 6:24 am

≫ Next: My IP is rejected by policy [7.7] 11911

≪ Previous: 501 Connection rejected by policy [7.7]

I need a solution

Hello,

One of our clients is getting the following bounceback errors:

TPreiswerk@ctc.ch
host cluster8.eu.messagelabs.com [85.158.137.19]
SMTP error from remote mail server after initial connection:
501 Connection rejected by policy [7.7] 3908, please visit
www.messagelabs.com/support for more details about this error message.
MHeierli@ctc.ch
host cluster8.eu.messagelabs.com [85.158.137.19]
SMTP error from remote mail server after initial connection:
501 Connection rejected by policy [7.7] 3908, please visit
www.messagelabs.com/support for more details about this error message.
Reporting-MTA: dns; srv.redokslab.com

We have tried the blacklist removal tool availible here:

http://ipremoval.sms.symantec.com/lookup/

But does not seem to have helped. The IP address is 78.47.168.232

Let me know if there is anything we can do from our end to help get this removed.

Thanks

↧

My IP is rejected by policy [7.7] 11911

January 4, 2017, 5:16 pm

≫ Next: 501 Connection rejected by policy [7.7] 13210

≪ Previous: Connection rejected by policy [7.7] 3908

I need a solution

Hi. Im getting the following error on certain emails I send out:

501 Connection rejected by policy [7.7] 11911, please visit www.messagelabs.com/support for more details about this error message.

The server IP is 103.16.130.29 and its not on any blacklists, can you please check and remove this IP from your ban list?

↧

501 Connection rejected by policy [7.7] 13210

January 5, 2017, 1:25 am

≫ Next: ipremoval from Symantec blacklist

≪ Previous: My IP is rejected by policy [7.7] 11911

I need a solution

Hello,

It is been more than 2 weeks we are facing this issue that our Server's MAIN IP is getting blocked in symantec RBL, However we sent delist request many times but Symantec did not delist our IP, also i am continously checking the mail queue there is no spam found in my server queue.

Here are few failure messages which are related to symantec :

  WDiedrich@zoll.com

    host server4.inboundmx.com [216.82.242.115]

    SMTP error from remote mail server after initial connection:

    501 Connection rejected by policy [7.7] 13210, please visit www.messagelabs.com/support for more details about this error message.

  noman.zahid@shifa.com.pk

    host mta2.nayatel.com [115.186.188.91]

    SMTP error from remote mail server after initial connection:

    554 5.7.1 You are not allowed to connect.

Please check what is the issue with my IP and please unblock.

Server IP: 192.99.35.22

Thank You.

↧

ipremoval from Symantec blacklist

January 11, 2017, 7:20 am

≫ Next: unblock a whole block of ip's?

≪ Previous: 501 Connection rejected by policy [7.7] 13210

I need a solution

Dear sirs

It's almost a couple of weeks that I found every day our mail server listed in your blacklist with a bad reputation. Each day I request an investigation at http://ipremoval.sms.symantec.com/lookup/ and the problem seems to be resolved till the next day. The reason provided for the assessment is “The host is unauthorized to send email directly to email servers” but this message cannot help me in any way to figure out what the actual problem is.This issue is costing to our company a lot of problems with our customer using Symantec mail security and so rejecting our emails. There is no spam coming out from our mail server, there is no virus on our mail server and no other pc in our network is sending spam nor is infected. Please keep in mind that our mail server is not listed in any worldwide blacklist but your one.

Would you please help me to solve this problem ?

Thank you in advance

Kind regards

Marco Della Torre

↧

unblock a whole block of ip's?

January 13, 2017, 10:38 am

≫ Next: IP Address Removal - Email Bouncebacks

≪ Previous: ipremoval from Symantec blacklist

I need a solution

I am wondering if it would be possible to unblock an entire block of IP's. Going through one of our blocks (64.191.166.*) It looks like all of them (other that a handful that we have sepecifically requested removal for) have been blocked at some point. I know this is likely a little out of the norm but it seems like doing them all in one go would be less overhead on either side than submitting one at a time.

Is there any way to do this?

Thanks,
Casey

↧

IP Address Removal - Email Bouncebacks

January 13, 2017, 4:01 pm

≫ Next: 553-Message filtered

≪ Previous: unblock a whole block of ip's?

I need a solution

I'm having a problem with sending e-mails off of Outlook. The issue is, certain customized email address associated to Symantec keep getting bounced back for over a week now. We've checked out IP on your blacklist tool remover, and it said our IP wasn't associated to any blacklist, yet we still cannot send emails out.

The error from emails bouncing back is:

host cluster1a.us.messagelabs.com [85.158.139.103]
SMTP error from remote mail server after RCPT

Our IP Address is: 198.57.193.16

Is there any way we can be removed? Thanks in advance.

↧

553-Message filtered

January 14, 2017, 6:04 am

≫ Next: 501 Connection rejected by policy [7.7] 13009

≪ Previous: IP Address Removal - Email Bouncebacks

I need a solution

Good morning.

Starting early January 2017, users in my domain (nevosi.com) have been having extensive trouble both emailing to and receiving email from Symantec Email Security.cloud customers -- primarily cbts.net and cinbell.com domains. This does not affect all emails, but rather only certain emails such as emails with attachments, replies to emails received from cbts.net/cinbell.com users, and meeting requests. Failures are met with an 553 rejection (after the message content has been transmitted) similar to the following:
Remote Server returned '<cluster6.us.messagelabs.com #5.0.0 smtp; 553-Message filtered. Refer to the Troubleshooting page at 553-http://www.symanteccloud.com/troubleshooting for more 553 information. (#5.7.1)>'

This issue started after an issue with the provider who hosts our reverse DNS resulted in no reverse resolution for our network. This reverse DNS issue was rectified a few days, however we continue to have issues sending to/receiving from Symantec Email Security.cloud customers.

Our MTA is nv-dc2-mail1.nevosi.com/198.187.23.231

As I stated above, reverse DNS is back in place for this MTAs:
nv-dc2-mail1.nevosi.com. 523 IN A 198.187.23.231
231.23.187.198.in-addr.arpa is an alias for 231.192-26.23.187.198.in-addr.arpa.
231.192-26.23.187.198.in-addr.arpa domain name pointer nv-dc2-mail1.nevosi.com.

This MTA's IP addresses is covered by an SPF record that covers nevosi.com which has been in place since 2010:
nevosi.com. 599 IN TXT "v=spf1 mx ip4:198.187.23.192/26 ip4:10.245.0.0/24 ~all"

I have verified that SPF and DKIM both validate by emailing a Gmail account and clicking "Show Original" for the message which reports the following:
SPF: PASS with IP 198.187.23.231
DKIM: PASS with domain nevosi.com

The Symantec Email Security.cloud IP Reputation Investigation tool (http://ipremoval.sms.symantec.com/lookup/) reports the following:
"The IP address you submitted, 198.187.23.231, does not have a negative reputation and therefore cannot be submitted for investigation.", and

I even resorted to spinning up another MTA and attempting to relay messages through it, but those messages are rejected as well, so I have reverted that change and am back to using nv-dc2-mail1.nevosi.com/198.187.23.231.

Can anyone with Symantec please assist? I have exhausted all possible avenues as a non-customer; I simply want to be able to send emails to and receive emails from your customers. I would be most appreciative of any assistance.

Thank you in advance,
-jd

↧

501 Connection rejected by policy [7.7] 13009

January 16, 2017, 4:31 am

≫ Next: IP Reputation

≪ Previous: 553-Message filtered

I need a solution

One of our clients receive an error message like this:

host cluster3.eu.messagelabs.com [85.158.137.35]

SMTP error from remote mail server after initial connection:

501 Connection rejected by policy [7.7] 13412, please visit www.messagelabs.com/support for more details about this error message

I've fill a form last week to whitelist our IP address, but the problem continues.

I've checked our Ip address agains other RBLS and I don't get any block, I also tried to send a private message to Richard Brittain explaning this issue but the "forum" always returns to me that my message was block with a spam filter.

Can someone please help with this issue?

Our Ip address is 185.31.158.175

I apologize in advance for my English

1484647987

↧

IP Reputation

January 16, 2017, 4:51 am

≫ Next: 553-Error

≪ Previous: 501 Connection rejected by policy [7.7] 13009

I need a solution

Hi some time ago I had problem with a user who used his account to trigger spam email. The fixes have already been made but I'm still listed. I already requested the removal but my IP is still recorded.

I do not know what to do anymore! Can someone help me?

↧

553-Error

January 16, 2017, 10:03 am

≫ Next: 553 Message Filtered

≪ Previous: IP Reputation

I need a solution

In the last couple of months some clients of mine haven't been receiveing messages and when we sent our last newsletter out in Jan, our mail provider said a number of emails soft-bounced due to a symanteccloud 553 error. the sending domain is successatschool.org.

We're not on any spam lists etc and i've submitted an email quite a few days ago with the details, but heard nothing back.

Could someone please look into this?

Thanks

↧

553 Message Filtered

January 16, 2017, 11:10 am

≫ Next: 501 Connection rejected by policy [7.7]

≪ Previous: 553-Error

I need a solution

On multiple accounts, we are receiving this message from sending to our clients which we have been emailing back and forth for a long time with no problem up until November, 2016.

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the server for the recipient domain -------- by cluster2.us.messagelabs.com. [216.82.241.243].

The error that the other server returned was:

553-Message filtered. Refer to the Troubleshooting page at

553-http://www.symanteccloud.com/troubleshooting for more

553 information. (#5.7.1)

----

All clients using messagelabs (symantec) are no longer able to send to us or recieve our mail. We have had to clear up this issue with several clients by contacting their IT departments through other means and personal emails, and having each of them manually whitelist us.

If you could pinpoint the root cause of this or help in assisting us with having this block removed it would be very helpful, I can send you anything you need. It's very unusual that we've gone from being able to send back and forth for over a year to completely blocked for several clients.

Thanks,

↧

501 Connection rejected by policy [7.7]

January 17, 2017, 11:06 pm

≫ Next: Diff between PBE E & PBE Z

≪ Previous: 553 Message Filtered

I need a solution

Hello,

I have an email system on IP: 93.158.211.31 and 93.158.211.34

My users and I have been getting some mails returning with: "501 Connection rejected by policy [7.7]"

The IP's mentioned above are not black listed, implement DKIM. The Symantec's ipremoval tool reports:

"The IP address you submitted, 93.158.211.31, does not have a negative reputation and therefore cannot be submitted for investigation."
"The IP address you submitted, 93.158.211.34, does not have a negative reputation and therefore cannot be submitted for investigation."

Could you please check why these addresses are getting blocked?

Thanks,

↧

Diff between PBE E & PBE Z

January 18, 2017, 2:25 am

≫ Next: ip removal

≪ Previous: 501 Connection rejected by policy [7.7]

I need a solution

Hi Guys,

I just want to know what is the diff between Policy based encryption essential & policy based encryption advance. what features are added in PBE Advance.

appreicate any help

thanks in advance.

↧

ip removal

January 18, 2017, 1:50 pm

≫ Next: 501 Connection rejected by policy [7.7] 6207

≪ Previous: Diff between PBE E & PBE Z

I need a solution

Need the following ip removed. It is not listed on any blacklists.

64.191.166.62

↧

501 Connection rejected by policy [7.7] 6207

January 18, 2017, 11:29 pm

≫ Next: 501 Connection rejected by policy [7.7] 6207

≪ Previous: ip removal

I need a solution

Hello,

We have emails from our server to your network failing with the below errors. Our IPs doesn't appear to be in any of the major spam database as well. Please review and provide a solution.

===

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

xxxx@xxxx.com

    host cluster1.ap.messagelabs.com [117.120.16.147]
    SMTP error from remote mail server after initial connection:
    501 Connection rejected by policy [7.7] 6207, please visit
www.messagelabs.com/support for more details about this error message.

===

When we try to delist at http://ipremoval.sms.symantec.com/lookup/ , it says

The IP address you submitted, x.x.x.x, does not have a negative reputation and therefore cannot be submitted for investigation.

↧

501 Connection rejected by policy [7.7] 6207

January 19, 2017, 2:14 am

≫ Next: 421 Service Temporarily Unavailable

≪ Previous: 501 Connection rejected by policy [7.7] 6207

I need a solution

Hello,

We had emails from one of our servers to your network failing with the below errors, but IP is not listed in any of the major spam databases and while testing at http://ipremoval.sms.symantec.com/ it says not listed as well. Can you please provide a solution?

===

H=cluster1.ap.messagelabs.com [117.120.16.147]: SMTP error from remote mail server after initial connection: 501 Connection rejected by policy [7.7] 6211, please visit www.messagelabs.com/support for more details about this error message.

===

The IP address you submitted, x.x.x.x, does not have a negative reputation and therefore cannot be submitted for investigation.

↧

421 Service Temporarily Unavailable

January 20, 2017, 1:05 am

≫ Next: IP removal

≪ Previous: 501 Connection rejected by policy [7.7] 6207

I need a solution

Hi,

A client using my server for emails is having issues sending emails to a client using your service. The errors are:

Connection timed out H=cluster1.eu.messagelabs.com [195.245.230.83]

SMTP error from remote mail server after RCPT TO:<stook@tektura.com>: 421 Service Temporarily Unavailable

Can you see if our IP or their ISP IP has been temporarily blacklisted or why their emails are not getting through please??
server address is 91.146.110.198.

the sender address is as follows:
246.12-30-62.static.virginmediabusiness.co.uk
Sender IP: 62.30.12.246

If it is temporary like your error sugests how long will it take to heal itself?
Thanks in advance for any help/advice it would be much appreciated.

Kind Regards

Mark

1484908094

↧